Reference

Legal Terms for Your bej77 Account

Every rule behind your bej77 account is written here in plain English — who can hold an account, how the wallet works, and what we do when something goes wrong.

Eligibility by regionPlain-English clausesOne account per personWallet and login rules
bej77 Legal Terms for Your bej77 Account
POLICY SUPPORT

Ask About Any Clause

One desk handles every clause question, so you are not passed between departments. Signed in, the help tab carries your account context — registered number, recent wallet references — which means we can check a rule against your actual account instead of asking you to repeat it. We answer in writing and keep the thread open until you confirm the point is settled. If the issue touches your payment wallet, attach the transaction ID.

Account Help Desk Signed in, open the help tab and send your question with the wallet reference attached. We reply in writing so you can keep the answer next to your transaction record.
Payment Clause Queries If a bKash, Nagad or Rocket transfer does not show on your wallet, send the transaction ID and the number you paid from. We match it before we change any balance.
Account Closure Request Ask us to close your account from the same help thread. We confirm the request, settle any open wallet balance to your payment number, then close the login.
DATA AND SECURITY

How bej77 Handles Your Records

We keep only what an account needs to run: your registered mobile number, login history, wallet references and the records behind each transaction. Session cookies keep you signed in on your own device, and clearing them signs you out. Change requests — correcting a number, removing device access, closing the account — go through the help desk, and we confirm in writing once the change is done. Records tied to wallet activity stay on file while the account is open and for the period after it closes that local law requires us to keep.

Data We Hold

Your mobile number, name, login history and payment references. We do not ask for documents we do not need, and we do not pass account data to outside marketing lists.

Cookies on the Site

Session cookies keep your login alive and remember your language choice. Clearing them in your browser signs you out, which is what you want on a shared family phone.

Login and Device Security

Every sign-in runs through the one-time code sent to your registered number. A new device triggers a fresh code, so a borrowed screen alone cannot open your wallet.

Retention and Changes

Wallet records stay on file while the account is open and for the period afterwards that Bangladesh law requires. Ask the help desk to correct or delete anything else.

Legal Questions You Send Us

These are the questions our help desk answers most often, worded the way they arrive. Read the answer that matches your case before you message us, because most account holds trace back to a wallet reference that did not match the number it came from. If your situation is not covered here, send it in writing and we will add it to the list.

Anyone whose local law allows it and who sits in an eligible region. We cannot accept you from a restricted area, and we may ask for a location check before your wallet goes live.

We message you first and explain which clause applies. Depending on the case we may pause the wallet, reverse a transaction or close the login, and you can reply to that message.

No. One account per person, tied to your own mobile number and payment wallet. Duplicate accounts are closed and any balance moves back through the same bKash, Nagad or Rocket number.

Send the request from the help tab while signed in. We confirm we have it, verify the number on the account, then send the record to you in writing.

Yes, when a payment rule or a legal requirement shifts. The new text replaces the old on this page, and we flag the change in your account messages before it takes effect.

Start with the help desk so we have it in writing. If we cannot settle it between us, the complaint moves to the authority that covers your region under local law.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.